Replacement parts may be ordered with consumer service at:
To expedite your request, please have the style, model, and item number of your tent available when you call. This number may be found on a small white tag sewn onto the interior wall of the tent - usually around the door. Pricing and availability of poles, flys, etc, may be verified immediately when you call us with that number.
We accept Visa and MasterCard for phone orders. Personal checks and money orders are also acceptable forms of payment. After calling us for pricing, your check or money order can be mailed to:
American Recreation Products
Attn: PARTS DEPT
6235 Lookout Road
Boulder, CO 80301
Tent poles are available for approximately ten years from the date of manufacture.
Service hours are 7:00am to 7:00pm CST, Monday thru Friday, and Saturday from 7:00am to Noon during peak season (summer months). Non-peak season hours are 8:00am to 4:30pm Monday thru Friday.